Good Corp, Bad Corp

(deleted expletive). That's my feelings about Conexis, a company handling UCSF flex-spending accounts (pre-tax benefits for health care and child care).

From a Walgreen's drugstore receipt, you can see the annotations next to items reimbursable via a flex account. More stuff than I imagined -- contact lens solution, aspirin. So I get a letter from Conexis: AUDIT -- they want my receipts to prove what the money was spent on. I was worried about all those little Walgreen items, but never fear, they don't care about those small potatoes. They want the receipt for the BIG item -- CONTACT LENSES, which is the reason I opened the account in the first place. Never mind that the audit page says the the money went to an OPTOMETRY OFFICE -- a reimbursable expense. They want my receipt and are threatening to cancel the credit card if I can't produce it. Oh sure, I know they say to keep all receipts, but it seems a little suspicious that they're asking me to produce a receipt, and threatening cancellation about it, when the item on their very audit print-out says it's to an optometry clinic. (and this is my own money anyway -- set aside ahead of time for health care expenses). (deleted expletive).

An the other hand -- GOOD COMPANY -- while at Walgreens I picked up some hair conditioner, in part because there was a tag on it that says "this bottle FREE -- just send in tag for rebate." I sent in the tag, and wow -- before the bottle is even half-empty, I am reimbursed for the product. Organix hair conditioner. Smells good too !